Shipping policy
At Leadout Performance, we aim to deliver your order quickly and reliably.
1. Order Processing
- Orders are typically processed within 1–2 business days
- Orders are not processed or dispatched on weekends or public holidays
- During busy periods, processing times may be slightly longer
2. Shipping Rates & Delivery Times
Shipping costs and delivery options are calculated at checkout.
Estimated delivery times:
- UK Standard Delivery: 3–5 business days
- UK Express Delivery: 1–2 business days
- Bikes & Large Items: 7–14 business days
Please note that these are estimated delivery times and are not guaranteed.
3. International Shipping
- International shipping may be available depending on your location
- Delivery times and costs will vary by destination
- Customers are responsible for any customs duties, taxes, or import fees
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
5. Delivery Issues
While we work with trusted courier services, Leadout Performance is not responsible for:
- Delays caused by courier services
- Parcels that are lost or stolen after being marked as delivered
If you experience any issues, please contact us and we will do our best to assist.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the issue
We will resolve the issue as quickly as possible.
8. Contact Us
If you have any questions about shipping, please contact us: