Terms & Conditions

These terms apply to all purchases, bookings, and services made through our website or in person at Leadout. By placing an order or booking a service, you agree to the following terms.

1. Products Purchased Online

All products ordered through our website are eligible for standard returns and exchanges within 14 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.

  • Any exceptions (e.g. final sale items, pre-orders, or limited editions) will be clearly stated at the time of purchase.

  • Refunds will be processed back to the original payment method within 7 business days of receiving the returned item.

2. Custom Bike Builds

Once your frame and components have been confirmed and ordered, the sale is final.

These items are sourced specifically for your custom build and cannot be returned, exchanged, or refunded under any circumstances.

By proceeding with a custom build order, you confirm your understanding and acceptance of these terms.

Coaching & Services

Coaching packages and other service-based offerings (e.g. fitting sessions, consultations) are non-refundable once the service has commenced.

For fitting and services , we require at least 24 hours’ notice for rescheduling. Missed or cancelled sessions with less than 24 hours’ notice may be forfeited.

Bike Servicing & Storage

Once your bike service is complete, we ask that you collect your bike within 7 days.

After this period, a storage charge of £5 per day will apply unless prior arrangements have been made.

Bikes not collected within 30 days may be donated or disposed of at our discretion.

Cancellations & Changes

If we need to make changes to your order, build, or service, we will contact you directly using the information provided at checkout or booking.

Customers must notify us as soon as possible if they wish to cancel or change an order or booking. While we will always try to accommodate, we cannot guarantee changes once an order has been placed or a service has been scheduled.

Liability & Warranty

Leadout is not liable for any personal injury, damage, or loss resulting from misuse of products or bikes post-purchase.

Manufacturer warranties apply where available and must be processed through Leadout.